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Popular Questions

Getting started

How long does the whole process take?

As long as you want it to. The first call takes about fifteen minutes. After that, some people approve a plan within days and others take months to decide; both are normal, and nobody will hurry you. The one fixed rhythm comes at the end: once you have bought, delivery is next-day and fully insured.

Do I need to know anything about gold first?

No. Most clients arrive with questions rather than knowledge, and plain answers are the whole point of the first call. Coins, prices, grading, storage, tax: ask anything. If you would rather read first, the Gold Investment Guide covers the ground at your own speed.

Is there a minimum to get started?

Starting small is common, and nobody will talk you into stretching. Whether that means a single coin or adding a little each month, the plan is sized to your budget, and your specialist will be straight with you about what a given budget realistically buys.

Why do you need to check my identity?

It is a legal requirement. UK anti-money-laundering and fraud rules require proof of identity from every new client before a first purchase, and our compliance team approves it. It is quick, our team guides you through the documents, and it is one of the marks of a dealer doing things properly.

What if I need to sell in a hurry?

Ask us for a quote and we will make a firm offer at prevailing market rates, with settlement typically within 48 hours of your coins being verified. You can sell one coin or the whole collection.

Gold, tax and storage

Is it too late to buy gold?

Gold is about a quarter below its January 2026 peak as we write this. Whether that proves a good entry point or the start of a longer fall, nobody can honestly tell you. Two things help more than timing: buying for a decade rather than a month, and buying in stages rather than all at once. A specialist can talk through both.

Are coins really free of VAT and Capital Gains Tax?

Yes. Gold coins meeting the HMRC-defined purity standard of 22 carat or higher are exempt from VAT in the UK, and UK legal-tender coins are also free of Capital Gains Tax. Every coin we supply meets these standards.

How are my coins stored and delivered?

You can choose fully insured next-day delivery to your door, or opt into our segregated vault storage with full audit rights. Either way your holding is allocated in your name and insured end-to-end.

Can I sell my coins back to you?

Yes. Every client has access to our buy-back option at prevailing market rates, with settlement typically within 48 hours.

Graded coins

Does grading make a coin worth more?

Graded coins are almost always worth more than their ungraded twins, because the buyer is no longer guessing at condition or authenticity. What grading cannot do is improve the coin. A modest coin in a holder is still a modest coin; the label simply says so honestly.

What happens if I open the holder?

Nothing happens to the gold, but the certification stops applying. The grade belongs to the sealed coin, not to the coin loose on a table, and a broken holder is treated as an ungraded coin from that moment on. It can be sent back and graded again, though it will be judged on whatever condition it is in by then.

Who are NGC and PCGS, and why trust them?

They are the two independent grading companies whose scores lead the coin market. The reason their word carries is structural: they are paid to give a verdict, not to buy or sell the coins they are judging, so they have nothing to gain from a generous score. Every coin they seal is listed by serial number on their own website, which means their work can be checked by anyone.

Is a 70 really different from a 69?

To your eye, almost never. A 69 has a flaw or two visible only under magnification, and across a room the two coins are identical. The difference is in scarcity rather than in beauty: far fewer coins come back perfect than come back very nearly perfect, and it is that shortage the market prices. Whether the step up is worth paying for depends on the coin, and your specialist will tell you when it is not.

Are graded coins harder to sell?

Easier, usually. A sealed coin describes itself: grade, year, serial, all on the label, so a buyer does not need to inspect it or trust you. When the day comes, the same desk that built your collection will quote to buy it back, with settlement typically within 48 hours of your coins being verified, and you can sell a single coin rather than the whole collection.

Still have a question? Book a call and ask a specialist directly.

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